Measurement Matters: How Effective Assessment Drives Business And Safety Performance
Summary
Much of what is measured in business, especially in safety, is governed by conventional wisdom. In many cases, there are absolutely no data to support the conventional wisdom, and often the evidence that does exist indicates that the conventional wisdom is wrong. This book improves on the conventional wisdom and help readers avoid misdirected decisions driven by flawed measures. The purpose of our book is to help others make better decisions because they have good measures based on sound theory of effective measurement. Rather than trying to lay out a set of procedures or practices that can used to improve safety, the authors hope to provide the theoretical knowledge that will enable the reader to understand and address the underlying causes of management-system problems.
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