Evaluating Reference Services: A Practical Guide

Summary
Whether at the desk, on the phone, or online, good reference services are often the keys to winning the hearts and minds of library customers. With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today. Through proven techniques and case studies, Whitlatch details how Increase and communicate the value of your reference services with this authoritative and must-have new resource!
Similar Books
-
Influence Without Authority
by Allan R. Cohen
-
-
-
The Complete Idiot's Guide to Project Management
by G. Michael Campbell
-
The Kaizen Pocket Handbook
by Kenneth W. Dailey
-
The NEW Lean Pocket Guide
by Don Tapping
-
-
Leadership for the Common Good: Tackling Public Problems in a Shared-Power World
by Barbara C. Crosby
-
Total Quality Control
by Armand V. Feigenbaum
-
Total Quality Control, Revised
by Armand V. Feigenbaum
-
Rath & Strong's Six Sigma Team Pocket Guide
by Rath & Strong
-
Service Delivery
by Office of Government Commerce
-
-
-
MOST Work Measurement Systems
by Kjell B. Zandin
-
-
The Complete Guide to Competitive Intelligence
by Kirk W.M. Tyson
-
Training for Development
by Rolf P. Lynton
-
Financial Management
by Jae K. Shim
-
Rath & Strong's Integrated Lean Six Sigma Pocket Guide
by Rath & Strong
-
The Manager's Pocket Guide to Effective Mentoring
by Norman H. Cohen
-
-
Managing Today's Public Library: Blueprint for Change
by Darlene E. Weingand
-
IT Governance CobiT 4.1: A Management Guide
by Van Haren Publishing
-
The Practical Library Manager
by Ruth C Carter
-
Library Volunteers--Worth the Effort!: A Program Manager's Guide
by Sally Gardner Reed
-
Legacy Leadership: The Leader's Guide to Lasting Greatness
by Jeannine Sandstrom
-
Production Planning and Control with SAP
by Jörg Thomas Dickersbach
-
-
-
-
The Knowledge Management Yearbook 2000-2001
by John A. Woods
-
-
-
XBRL: Potential Opportunities and Issues for Internal Auditors
by Glen L. Gray
-
The 2002 ASTD Training and Performance Yearbook
by John A. Woods
-
The 2001 ASTD Training and Performance Yearbook
by John A. Woods
-
The Mentoring Organization
by Gordon F. Shea
-
Making computers pay
by John Graham
-
The Translator's Handbook
by Rachel Owens